For getting support, please select the proper section and add a new ticket. Use correct English to write a clear explanation of your problem and include as much information as reasonably possible. Make your message simple, so that anybody could understand it. We cannot provide understandable answers to poorly worded questions.
We have a small customer service staff and may not be able to get to every question right away. For many questions we have anticipated your needs and put them in the FAQs. You can help us by looking through the FAQs to make sure we have not already answered your question before contacting us. This will help us reduce our work load and allow us to get back to everyone faster when they have unique questions not covered by the FAQs.